Shipping Policy

(Applies to the website Tools & Hardware (my.oenstore.com) — NB MAX LUXURY SDN. BHD.)
General Overview
• The website Tools & Hardware (my.oenstore.com) is the official e-commerce channel owned and operated by NB MAX LUXURY SDN. BHD.
• By visiting the website, registering an account, or placing an order on the website, you indicate that you have read, understood, and accepted all contents of this policy.
• The purpose of this policy is to:
Ensure transparency in online sales and transactions.
Protect the legal rights of NB MAX LUXURY SDN. BHD.
Minimize the risks associated with transactions and shipping.
• It is the customer’s responsibility to check for updates regularly, as NB MAX LUXURY SDN. BHD. reserves the right to change the content of this policy at any time without notice.
Thank you for shopping at NB MAX LUXURY SDN. BHD.. We are committed to delivering your order safely and on time. This shipping policy outlines our order processing flow, delivery time, and fees.
1. Order Processing
Orders are typically processed within 3 business days of payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order ships, you will receive a confirmation email with tracking information (if available).
2. Shipping Methods and Delivery Time
We offer the following shipping options:
Standard Shipping: Expected delivery within 3 days
Express Shipping: Expected delivery within 3-5 business days
International Shipping: Expected delivery within 12 business days. For specific arrival times, please email support@my.oenstore.com to inquire about international shipping options.
Note: Delivery times are estimates and actual delivery times may vary depending on your location, courier company efficiency, and unforeseen delays (such as weather, holidays, customs clearance, etc.).
3. Shipping Costs
Shipping costs will be calculated at checkout based on your shipping address and the size/weight of your order. We are committed to providing fair and competitive shipping rates.
Depending on your shipping address, we may offer local delivery or self-pickup options.
Free shipping may be available for orders exceeding a certain amount.
4. Delivery Area
Our current standard and express delivery services apply to addresses within Malaysia.
If you are located outside Malaysia and wish to place an order, please email support@my.oenstore.com to inquire about international shipping options.
5. Order Tracking
After your order is shipped, you will receive an email containing a tracking number (if a tracking service is available). You can use this number to track your package online.
6. Delivery Issues
Incorrect or Incomplete Address: Please ensure your shipping address is correct. We are not responsible for lost orders due to incorrect or incomplete addresses provided at checkout.
Delayed or Lost Packages: If your order does not arrive within the expected timeframe, please contact us. We will work with the carrier to resolve the issue.
Damaged Goods: If your order arrives damaged, please notify us within 48 hours of receiving the goods and provide photos of the packaging and product. We will arrange a replacement or refund as appropriate.
7. Contact Us
For any questions regarding the shipping of your goods, please feel free to contact us: support@my.oenstore.com