(Applicable to the website Tools & Hardware (my.oenstore.com) — NB MAX LUXURY SDN. BHD.)
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 General Overview
• The website Tools & Hardware (my.oenstore.com) is the official e-commerce channel owned and operated by NB MAX LUXURY SDN. BHD.
• By visiting the website, registering an account, or placing an order on the website, the customer indicates that they have read, understood, and accepted all contents of this policy.
• The purpose of this policy is to:
Ensure transparency in online sales and transactions.
Protect the legal rights of NB MAX LUXURY SDN. BHD..
Minimize the risks arising during transactions and shipping.
• Customers are responsible for checking for updates regularly, as NB MAX LUXURY SDN. BHD. reserves the right to change the content of this policy at any time without notice.
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At Tools & Hardware (my.oenstore.com), customer satisfaction is our top priority. If you are not completely satisfied with your purchase, Please see the refund policy below.
1. Refund
After receiving and inspecting your return, we will notify you of the refund status.
If approved, the refund will be returned to your original payment account.
Refund processing time depends on your bank or card issuer; please wait patiently for 5 business days.
2. Exchanges
If you receive a defective or damaged item, we will replace it free of charge. Please contact us within 3 days of receiving the item and provide photos of the problem.
3. Return Shipping Costs
Unless the item is defective or the wrong item was sent, the customer is responsible for return shipping costs.
We recommend using a trackable logistics service or purchasing shipping insurance. Without proof of delivery, we cannot guarantee the return of your item.
4. How to Apply for a Return or Refund
To return an item or apply for a refund, please contact us:
📧 support@my.oenstore.com
Please provide the following information:
Your order number
A brief description of the problem
Photos (if the item is damaged or defective)
We reserve the right to refuse returns that do not meet the above conditions.
Thank you for shopping at Tools & Hardware (my.oenstore.com).